Costumer Service
If you have any questions about booking The Floating Room, you are always welcome to contact customer service, who are ready to help you.
- All bookings and purchases can be made online.
- Manage/change your booking via the link in your booking confirmation email.
- Cancellation:
- You can change the time and date up to 10 days before the start of the booking.
- Up to 10 days before the start of the booking you can get a refund.
- Up to 48 hours before the start of the booking, you can change your purchases (coffee/tea, drinks, food, etc.).
Get in touch with us
We are happy to help! However, check our FAQ first, as most answers can be found there.
Phone hours: Mon, Tues, Thurs and Friday from 10-12 and Wednesdays from 15-17. Closed on weekends and public holidays. If you have a booking, you can call the number in your booking confirmation daily: Mon, Tues, Thurs and Friday from 10-12 and Wednesdays from 15-17. Closed on weekends and public holidays. If you have a booking, you can call the number in your booking confirmation daily.
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Other inquiries
If you have a question that you can't find the answer to on this page, please contact us.
Read our FAQ for the most common questions.
Group bookings
We recommend that you book directly in our booking system. If you have any questions, please take a look at our FAQ. If you need help with booking, please fill out the form below.