Frequently asked questions about The Floating Room
Below you can find the answers to the most frequently asked questions we are asked about renting and using The Floating Room. We have divided the questions into different topics based on a given situation, e.g. booking and cancellation, before use, while using The Floating Room and rules. All questions are based on our rules and conditions and what is written in small print. Subject to errors and changes.
The rules apply regardless of where the meeting room is located. There may be specific rules for certain locations.
Booking and cancellation
Can I rent The Floating Room without booking in advance?
You must book in advance. Typically no later than 48 hours before the start time. If you urgently need a meeting room tomorrow, you can contact our costumer service. Book online here.
How do I cancel my booking?
You can choose to rebook or get a refund if there are more than 10 days (240 hours) before the booking starts. In your order confirmation you will find a link where you can edit your booking. You will also find Refund is also described in the confirmation.
If there are less than 10 days (240 hours) until your rental date, it is not possible to rebook or get a refund.
The 14-day right of withdrawal does not apply to GoBoat bookings, cf. section 18(2) and (3) of the Consumer Contracts Act.
What is the cost of renting The Floating Room?
You can choose to book a full day or half day (morning or evening). A full day costs 11,995 DKK, while a half day costs 7,995 DKK ex VAT for the room rental. You can add catering or a boat trip with a captain to complete the experience.
How do I book The Floating Room online?
You book The Floating Room online on our booking site.
Select: Number of hours (full day is 9 hours, half day is 3.5 or 5 hours); time, your details, payment method.
Can I get a discount on The Floating Room rental?
We do not offer a discount on The Floating Room rental. However, renting a full day is cheaper than two half days. In addition, we offer a discount on GoBoat Cruise boats with captain if you rent The Floating Room.
I see that you are fully booked. Is it possible to join a waiting list?
No, unfortunately not. Make sure you book well in advance.
Can I make a booking for a corporate or private event?
Yes, we offer different solutions to suit your needs. Contact customer service before or after you have booked.
Before going to The Floating Room
Is it possible to buy food and drinks for use in The Floating Room?
Yes, you can see our menu here. Please note that we offer different solutions depending on the location of The Floating Room. Take a look at the date of your (planned) rental to see what we offer on that day and with which partner.
Can I book one or more boats in connection with The Floating Room?
Yes, our GoBoat Cruise boats can be booked to bring/pick you up before and after use. Or you can take a trip on the water in GoBoat Cruise boats to add variety to your day.
If you have booked The Floating Room, you get a discount on GoBoat Cruise if you book a boat trip to or from the meeting room. Write to customer service to book and get the discount.
Read more about GoBoat Cruise here.
How long before the rental starts should I show up?
Please arrive 5 minutes before the start of the rental. A crew member will be ready to let you in and explain how the technology etc. works.
If you arrive late, you still need to return the meeting room at the same time as agreed so the next guests don't have to wait.
Can you park near The Floating Room?
You can park in various locations close by.
Islands Brygge: We recommend the normal parking lots nearby.
Is there access to restrooms?
In The Floating Room itself there is no toilet. But you will find restrooms very close to the room.
Islands Brygge: You can use the restroom at GoBoat's own office at Islands Brygge 7. Grab the crew
at check-in at GoBoat and they will let you in.
It is strictly forbidden to pee from the terrace into the water. Please be respectful and use the toilets located close to the different locations of the venue.
Where is the nearest defibrillator?
Islands Brygge: There is a defibrillator in the GoBoat pavilion at Islands Brygge 10.
You can find the nearest defibrillator along your route here or in the TrygFonden heart start app.
Is The Floating Room wheelchair accessible?
You must be able to enter and leave The Floating Room yourself. Unfortunately, we have no disabled ramps or similar.
What if it's raining, windy or there's thunder?
The Floating Room is very stable on the water. So if the weather is not so good, you can use the room. Weather is therefore not a prerequisite for canceling a booking.
In case of storms and stormy weather, where we consider a safety hazard, we will cancel the booking. If this is the case, we will contact you and you will receive a refund.
How big is The Floating Room?
The interior dimensions are: 2.80 m x 9.60 m
Terrace dimensions are: 3.00 m x 10.00 m
Can you fall into the water?
When you're in The Floating Room, you can't fall into the water. When staying on the terrace, barriers are set up all around, so it's virtually impossible. But just in case, there is a lifeline. For the same reason, we do not allow alcohol parties in The Floating Room.
While you are at The Floating Room
How many people can The Floating Room accommodate?
We can accommodate 20 people for receptions and standing events.
We can accommodate 12 people for meetings and seated events.
Can I bring my own food and drinks to The Floating Room?
No, you cannot bring your own food and drinks. You can purchase food and drinks from our partners. The selection is based on which date you rent.
Is The Floating Room sailing?
No, The Floating Room is fixed to the dock. However, as the room floats on the water, the slight rocking sensation will be felt from time to time. If you experience seasickness when you're on the water, be aware that this can also occur after a longer stay in the room. Wind and other boats can create small waves that cause the room to move slightly.
The Floating Room is moved approximately every two months to a new location in the harbor.
Is there an audiovisual equipment in The Floating Room?
Yes, there is a touchscreen and a camera that connects to your computer.f
Is there power and WiFi?
Yes, there is a standard power outlet and WiFi is available. You will find the code in the room.
Can I lock The Floating Room?
Yes, you can lock the room when you leave it (e.g. to have lunch or go sailing) to keep your belongings safe. You must also lock the room when you leave it.
Kan vi bruge terrassen?
Yes, as part of renting The Floating Room, you can use the terrace and the furniture on the terrace.
How many chairs are there in The Floating Room?
There is a large table with 12 chairs around it.
Who can we contact if we need help?
If you need help with the venue's facilities, rules or anything else while you are in the venue, you can call our customer service at 40261025. See phone hours here.
Rules
Can you drink alcohol in The Floating Room?
Yes, you can drink beer and wine in The Floating Room purchased by us. You cannot bring your own alcohol.
Remember that the harbor is a public place. Many people live close to the harbor and canals. Safety is very important, both yours and others. Show respect and responsibility when you are in The Floating Room and on the terrace.
Are cigarettes, cigars, cigars and hookah allowed in The Floating Room?
No, smoking is not allowed in The Floating Room - not even on the terrace. Therefore, if you need to smoke during a booking, please move away from the room.
How old do you have to be to book the Floating Room?
The person booking must be 18 years old. There is no age requirement for the additional guests in The Floating Room.
Can the Floating room be moved to another location?
No, our locations are carefully selected. If you have access to a bulwark, you are welcome to contact us for a possible collaboration, where The Floating Room can be located with you for about two months.
Can I have a bachelorette party or alcohol party in The Floating Room?
We don't. We want to make the water accessible to everyone, but for safety reasons, we do not offer parties with large amounts of alcohol, bachelor parties or similar.
We therefore reserve the right to refuse these types of parties, even if the booking is paid.
Is it allowed to swim from The Floating Room?
No, it is not allowed to swim from the Floating Room as we are not located in a swimming zone. If you wish to swim, we recommend that you do so either before or after your meeting in The Floating Room in the designated zones in the harbor.
Is it allowed to bring speakers?
External speakers are not allowed in The Floating Room. We must be considerate of our neighbors and other road users in the harbor. We therefore reserve the right to confiscate speakers.
Is The Floating Room covered by insurance?
Yes, The Floating Room is insured. However, as a renter, you are responsible for what happens to The Floating Room. If you damage the room, part of it or fixtures, or if you damage other people's boats or other property, you will have to pay the deductible of up to DKK 4,000, which depends on the extent of the damage.
The insurance does not cover your personal belongings that are lost or damaged.
We recommend that you have your own liability and personal insurance.
Our crew checks the venue before and after bookings for damage.